Service News
	Copyright By FCA Italy S.p.A. - Printed 23/02/2016

This Service News cancels and replaces SN 55.11.10 of 30/04/2010.

OPERATIONS AT THE DEALERSHIPS

This procedure applies only to interventions covered by the warranty.

In case of fault of the Bosch / Blaupunkt radio, for the countries shown in table 1, the following new procedure should be complied with:

• Make sure that the radio is really faulty.
• Download and print the attached file (Check_List_Bosch_IT.zip).

• Note down on the Bosch Check List, in the item "Car radio data" the Fiat product code.
• If the correct Fiat product code cannot be identified, remove the car radio and note down on the Check List the following codes (1, 2, 3, 4 -- Fig. 1) on the data plate (A), on the cover and on the data plate (B), on the side of the car radio.

1) Serial number (last seven numbers);

2) Car radio model;

3) Bosch code;

4) FIAT code.

Fig. 1 - Codes on car radio data plates

• Inform the Customer that the replacement car radio shall be delivered within a few days and he shall be contacted again to book the replacement operation.
• Fill in the Check List (please write clearly).
• Only if this is the first time that this new process for ordering a Radio from Bosch is carried out, download, print and fill in (please write clearly) the attached file (Bosch_Richiesta_di_Codifica_IT.zip).

- Send the following documentation to the Bosch Service Centre, by fax or email, to the numbers and addresses shown in Table 1:

• Copy of the Certificate of Warranty.
• Copy of the Check_List_Bosch form.
• Copy of the Bosch_Electronic_Service form (only if this procedure is being carried out for the first time).

Tab. 1

For all other countries, the standard repair procedures apply.

• Once the order is received, Bosch shall send the car radio required to the Dealership/Workshop, within 2 working days.

For all European countries, Italy excluded, Bosch shall immediate inform the forwarding agent (UPS) who will send an email to the Dealership/Workshop, containing:

• details of the forwarding agent delivering the replacement car radio and collecting the faulty radio
• a label (such as that shown in Fig. 2) to be printed and attached to the faulty car radio to be returned

For Italy, Bosch shall deliver the required replacement car radio through GLS (rather than UPS) forwarding agent.

Information sent by email from UPS shall be available for 10 days from the sending date. Please download the content of the email within this deadline.

Fig. 2

Key

A - Sender's Address

B - Recipient's Address

• After receiving the replacement car radio, the Dealership/Workshop can contact the Customer to book a service for the car radio replacement.
• After replacing the car radio, according to the market, the Dealership/Workshop should contact the forwarding agent for the return of the faulty car radio, as follows.

Italy market excluded

• The UPS forwarding agent telephone number is contained in the email which was previously sent.
• The faulty car radio must be returned within two days from the closing of the Customer's sheet, as follows:

- Preferably using the same packaging of the replacement car radio.

- Attaching a copy of the Check_List_Bosch form sent by fax or by email.

- Attaching the label (Fig. 2) received by email to the packaging.

- Arranging a transport document for the return of the faulty car radio, with recipient's reference as shown in Table 1.

Only Italy market

• The faulty car radio must be returned to Bosch within two days from the closing of the Customer's sheet, using GLS forwarding agent (not UPS) as follows:

- Preferably using the same packaging of the replacement car radio

- Attaching a copy of the Check_List_Bosch form sent by fax or by email.

- Arranging a transport document for the return of the faulty car radio, with recipient's reference as shown in Table 1.

- Contacting the GLS forwarding agent at the phone number 02-36962484.

REMARKS

• In case of service covered by the warranty, all shipping expenses for new/faulty car radios shall be borne by Bosch
• In the event of fault due to misuse by the Customer, Bosch will sent an invoice to the Dealership/Workshop to charge the repair operation, with a description of the works carried out attached.