Te.Se.O. Bulletins
Copyright © by FCA Italy S.p.A.


Ducato Light / Ducato Heavy (250/251)


All Ducato models with sliding side door
BT
004.13
9910119 1 AE 0.20 Sliding door blocked


CUSTOMER'S REPORTED FAULT

The side sliding door (PLS) cannot be opened when the temperatures are below 0°C

TECHNICAL CAUSE

  • Case 1: the central opening/closing system works properly, but the side sliding door cannot be opened both from the inside or from the outside.

  • Case 2: the central opening/closing system works properly, the side sliding door can be opened from the inside but it is impossible to open it from the outside. The external handle is locked.

  • Case 3: the central opening/closing system works properly, the side sliding door can be opened from the inside but it is impossible to open it from the outside. The external handle can be pulled without realising that it is locked, but also after moving the handle the door cannot be opened.

OPERATION

If feasible, leave the vehicle in environmental conditions similar to those occurred when the fault was detected; contact Te.Se.O. opening an e-Teseo Ticket, showing the environmental conditions when the fault occurs and the relevant type of this case. Wait for instructions about the operation to be performed.

CLAIM REPORT DATA

 

Version

 

Operation

 

Part

 

Fault

 

Position

 

Time allowance

 

All models in question

 

9910119

 

1

 

AE

 

-

 

0.20

 

Sheet

 

Model

 

Subject

 

Release date

 

Date of last update

 

Closing date

 

Notes

 

004.13

 

Ducato Light / Ducato Heavy (250/251)

 

Sliding door blocked

 

25/02/2013