Service News

Copyright By FCA Italy S.p.A. - Printed 30/07/2013

Ducato

Version: all models

07.13

4410 1 531 MA

FRONT SHOCK ABSORBERS
Noise whilst driving on irregular road surfaces and with very low outside temperature - Service Solution

FAULT COMPLAINED OF

Noise coming from the front suspension, heard whilst driving on irregular road surfaces and only when the outside temperature is lower than 0 °C.

TECHNICAL CAUSE

Shock absorber end of travel buffer with unsuitable elastic features.

OPERATIONS IN NETWORK

Network behaviour standards towards the Customer

Once the customer's claimed fault is confirmed, reassure the customer that it can be solved by replacing the end of travel flexible buffers with new ones, having improved features.
After the operation, show the Customer what has been done and make sure he is satisfied.

Service Solution

Once the customer's claimed fault is confirmed, replace the flexible buffers according to the Operating Cycle below.

OPERATION CYCLE

The operations described must be performed on both front shock absorbers.

Position the car on a lift.
Remove both front shock absorbers units and separate them, see Op. 4410A12 of the Service Manual.
Replace the buffers with new ones coming from the Spare Parts Dpt.

During refitting, always replace the removed self-locking nuts with new ones from the Spare Parts Dpt. and tighten to the prescribed torque, with reference to Op. 4410A12 in the Service Manual.

Reassemble the front shock absorbers units and refit them on the car, see Op. 4410A12 of the Service Manual.
Refit the other parts removed during disassembly, with reference to the Service Manual.
Check the front wheel geometry, with reference to Op. 4450A10 of the Service Manual.

AVALABILITY OF PARTS

Version	Description	Part No.	Q.ty
All models in question	Nut M12x1.25 (re. 1) for anti-roll bar fastening to the wishbone	15503811	2 (***)
All models in question	Nut M14x1.5 (re. 2) for steering rod fastening	15503921	2 (*)
All models in question with Opt. 518, without Opt. 57A and 6SC	Screw M12x1.25 x75 for the bolt (re. 3) fastening the shock absorber to the steering knuckle	1348819080	2 (**)
All models in question without Opt. 518, 57A and 6SC	Screw M12x1.25 x75 for the bolt (re. 3) fastening the shock absorber to the steering knuckle	1348819080	2 (**)
All models in question with Opt. 518, 57A and 6SC	Screw M14x2x80 for the bolt (re. 3) fastening the shock absorber to the steering knuckle	1360106080	2 (*)
All models in question with Opt. 518, without Opt. 57A and 6SC	Nut M12x1.25 for the bolt (re. 3) fastening the shock absorber to the steering knuckle	12578421	2 (*)
All models in question without Opt. 518, 57A and 6SC	Nut M12x1.25 for the bolt (re. 3) fastening the shock absorber to the steering knuckle	12578421	2 (*)
All models in question with Opt. 518, 57A and 6SC	Nut M14x2 for the bolt (re. 3) fastening the shock absorber to the steering knuckle	1360107080	2 (****)
All models in question	Screw M10x1.25x35 (re. 4) for shock absorber fastening to the turret	11586424	6 (****)
All models in question	Nut M14x1.5 (re. 5) for shock absorber fastening to the flexible mounting	50706275	2 (*)
All models in question Light version (LL0)	Rubber buffer (re. 6)	50711973	2
All models in question Heavy version (LL1)	Rubber buffer (re. 6)	50711975	2

Fig. 1

Key to the Spare Parts Table

Opt. 518 = kit for Russia

Opt. 57A = special outfit for Egyptian market

Opt. 6SC = Demanding roads

LL0 = Light trim level

LL1 = Heavy trim level

(*) The pack contains 5 components

(**) The pack contains 6 components

(***) The pack contains 8 components

(****) The pack contains 10 components

CLAIM REPORT DATA

Version	Operation	Part	Fault	Position	Time allowance
All models in question	4410153	1	MA	010-090	3.30 (*)

(*) the time allowance includes the replacement of the buffer for both shock absorbers, plus front wheel geometry check