Te.Se.O. Bulletins

Fiat Ducato (250-251)

All models

016.15

9910119 1 AE 0.20

Vehicle vibration when driving

In Areas where Tutorship is present, the reports must be sent through the appropriate channel, whereas in Areas where it is not present, draft a ticket for the Te.Se.O., according to the standard procedure.

CUSTOMER'S REPORTED FAULT

Vehicle vibration when driving

TECHNICAL CAUSE

Vehicle vibration when driving

OPERATION

Fill in the attached checklist

ECONTACT TICKET NUMBER
MVS
CHASSIS
KM
REMARKS

A	BRIEF DESCRIPTION OF THE PROBLEM
A1	Where is the vibration felt?	□ Steering wheel
		□ Seat
		□ Floor
A2	At what speed (range) is the vibration felt?
A3	Is noise heard as well?	□ Yes
A3	Is noise heard as well?	□ No
A4	At what mileage did the problem start occurring?

B	VERSION
B1	Is the vehicle outfitted?	□ Yes
B1	Is the vehicle outfitted?	□ No
B2	Outfit type	□ Camper / Motorhome ALKO chassis □ YES
		ALKO chassis □ NO
		□ Box truck
		□ Other (short description)
B3	Outfitter make and model
B4	Photograph of the outfit	Attach photographs of the outfitted vehicle: exterior side, front, rear and inside (if possible).

C	WHEELS
C1	Tyre brand
C2	Tyre size
C3	Wear condition (in mm)
C4	Wheels	□ Genuine
C4	Wheels	□ Not genuine
C5	Type of rim	□ Alloy rim (define brand)
C5	Type of rim	□ Steel rim
C6	Wheel balancing	Attach Hunter measurement printout
C7	Tyre pressure	See Fig. 1

Fig. 1

D	SUSPENSION
D1	Front suspension part number with spring colour code	Attach photograph
D2	Rear suspension part number with shock absorber and left spring colour code	Attach photograph

E	VEHICLE WEIGHT
E1	Unladen weight (kg)	Total (kg)
		Front (kg)
		Rear (kg)
E2	Weight in conditions in which the problem occurred (kg)	Total (kg)
		Front (kg)
		Rear (kg)

F	DIMENSIONAL MEASUREMENTS
F1	Rear overhang (to be measured from rear wheel centre to end of vehicle)
F2	Vehicle track (to be measured from centre of the two wheels)
F3	Photograph of the engine compartment plate
F4	Photograph of the outfitter's plate

Contact Te.Se.O. without carrying out further interventions and/or replacements; attach the number of this Te.Se.O. newsletter and the Escalation number (2082) to the ticket, then follow the instructions provided by Te.Se.O.

CLAIM REPORT DATA

Version	Operation	Part	Fault	Position	Time allowance
All models in question	9910119	1	AE	-	0.20

Sheet	Model	Subject	Release date	Date of last update	Closing date	Notes
016.15	Fiat Ducato (250-251)	Vehicle vibration when driving	21/10/2015