Te.Se.O. Bulletins
	Copyright © by FCA Italy S.p.A.

What is te.se.o.?

Te.Se.O. (Technical Service Operation) is the technical body for MOPAR Service, Parts & Customer Care - Technical Service Operations. The function of Te.Se.O. is to provide technical/diagnosis support to both authorised and independent Dealerships when product faults are identified after market in the cases listed below.

Starting from 1st January 2008, the services offered by Te.Se.O. are given free of charge in the following cases:

• - Cases regarding FCA cars under contractual or extended warranty

• - When a subscription to the technical documentation is effective at the time of contacting Te.Se.O.

• - following a report by a DET (Dealer Expert Technician, level 1), either certified or being certified by FCA according to a Training Academy programme

• - Applicable in European Union Countries only.

To the benefit of the Authorised and Independent Dealerships, and on a test basis, the free-of-charge support provided by Te.Se.O. is also temporarily extended to all those vehicles under 10 years old whose contractual or extended warranty (see item "i") has expired.

What is the newsletter?

It is a preliminary technical investigation relating to specific reported product faults irrespective of contractual warranty expiry. The structural elements of the Newsletter are:

• - Vehicle data (MVS, engine version, chassis group - if any)

• - Customer's reported fault

• - Result of workshop analysis

• - Action

What is it used for?

The Newsletter is used to certify a specific Customer's claimed fault and provide standard technical and conduct guidelines to Dealerships and Customers.

Homogeneity of the technical problem, based on a clear diagnosis track, reduces repeated service interventions that do not find a permanent solution to the fault.

How is it used?

The document provides a technical cycle providing diagnostic supports and giving service recommendations for each reported fault until other official service solutions are issued.

It therefore it is addressed to field operators and can be used by technical workshop personnel for correct technical management of the serviced chassis. Updates are determined by advancements and improvements to the product.

If you need to contact Te.Se.O. follow the instructions provided in the section

“What is Te.Se.O.?" and check the method of contact (electronic ticket) for the country as well as the type of workshop making the request.

Remember that in cases in which explicit reference to Tutorship is made, the reports must be sent through Link.e.Entry, whereas in Zones where this is not present, draft a ticket to Te.Se.O. according to the standard procedure.